Difficult conversations/situations

Further Details
Course Code
LA17536
Location
Northop
Duration
Part Time, 26.03.25
Half day with morning (9.30 – 12.30) or afternoon (1.30 – 4.30)
In person session (face to face)

Department
Business, Management & Leadership
Start Date
26 Mar 2026
End Date
26 Mar 2026

Course Overview

Understand your professional role in a ‘difficult situation’
Improve your ability to handle difficult situations
Understand how conflict occurs and how to diffuse situations
Build on your existing skills and try new approaches/ techniques
Increase your confidence in handling difficult situations



No assessment is required.
Developing skills for leading and managing others.
£25.00
Useful downloads

Ready to begin your journey?

Our Open Days

Our Open Days are your chance to explore the College and find out about the range of courses we offer.

March Open Event – Bersham Road
11/03/2026

17:30

Our Open Events are the perfect opportunity for you to have a look around & get all the info you need to help you make a decision on your next step.
March Open Event – Yale & Yale Sixth
11/03/2026

17:30

Our Open Events are the perfect opportunity for you to have a look around & get all the info you need to help you make a decision on your next step.
March Open Event – Deeside & Deeside Sixth
04/03/2026

17:30

Our Open Events are the perfect opportunity for you to have a look around & get all the info you need to help you make a decision on your next step.
March Open Event – Northop
14/03/2026

10:00

Our Open Events are the perfect opportunity for you to have a look around & get all the info you need to help you make a decision on your next step.

Got a question?

Here’s how you can get in touch

A blue phone icon

Contact us

Email Us

Email

Got a question?

Here’s how you can get in touch

A blue phone icon

Contact us

Email Us

Email