Further Details | |
|---|---|
Course Code | LA16418 |
Location | Distance Learning |
Duration | Open or Distance Learning, The qualification is gained through achieving units and candidates are encouraged to work at their own pace following individual programmes of learning. The length of time taken to complete will depend upon many factors but we expect most candidates to need between 12 and 18 months. |
Department | Customer Service, Advice & Guidance |
Start Date | Roll On, Roll Off |
End Date | Roll On, Roll Off |
Course Overview
Level 2 Diploma in Customer Service has been designed to allow learners to obtain and then demonstrate the skills and knowledge to work at an operational level in the Customer Service, with some autonomy and some supervision.
Get recognition for your ability to create a great customer-service experience with the level 2 Customer Service qualification. Having great customer service skills can help you move up in your career, no matter what area you're working in.
The Customer Service qualifications are ideal for those who take pride in having to deal with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry.
You'll cover areas such as:
Communicate using customer service language
Communicate using social media
Follow the rules to deliver customer service
Maintain a positive and customer-friendly attitude
Deal with customers face to face
Do your job in a customer friendly way
Organise the delivery of reliable customer service
This qualification can help you get ahead in almost any industry; as good customer-service skills are essential for many jobs.
Get recognition for your ability to create a great customer-service experience with the level 2 Customer Service qualification. Having great customer service skills can help you move up in your career, no matter what area you're working in.
The Customer Service qualifications are ideal for those who take pride in having to deal with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry.
You'll cover areas such as:
Communicate using customer service language
Communicate using social media
Follow the rules to deliver customer service
Maintain a positive and customer-friendly attitude
Deal with customers face to face
Do your job in a customer friendly way
Organise the delivery of reliable customer service
This qualification can help you get ahead in almost any industry; as good customer-service skills are essential for many jobs.
Must be working in a Customer Service environment.
Open distance learning and work based assessment. Your College Assessor will visit the workplace which must comply with working in a safe environment. Assessments will take place to assess competence and underpinning knowledge.
On line support is available through a virtual learning environment.
Learning takes the form of a mixture of observations in the workplace, written and oral questioning.
Accreditation of prior learning is also considered, but this can be time bound.
On line support is available through a virtual learning environment.
Learning takes the form of a mixture of observations in the workplace, written and oral questioning.
Accreditation of prior learning is also considered, but this can be time bound.
These qualifications can help you get ahead in almost any industry, as good customer-service skills are essential for many jobs.
Those looking to start a customer-service focused career may want to take these qualifications as part of an Apprenticeship. The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience. Find out more about the apprenticeship.
If you’re committed to advancing your career by building strong customer-service skills, you may want to progress on to an additional qualification. After completing the Level 2 NVQ, you could take:
Level 3 NVQ Diploma in Customer Service
Level 2 Diploma in Team Leading
Level 3 Diploma in Hospitality Leadership and supervision
Those looking to start a customer-service focused career may want to take these qualifications as part of an Apprenticeship. The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience. Find out more about the apprenticeship.
If you’re committed to advancing your career by building strong customer-service skills, you may want to progress on to an additional qualification. After completing the Level 2 NVQ, you could take:
Level 3 NVQ Diploma in Customer Service
Level 2 Diploma in Team Leading
Level 3 Diploma in Hospitality Leadership and supervision
For further details please contact our Employer Engagement team 0300 30 30 006 or email employers@cambria.ac.uk
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