• Information relevant to ALL Learners, Parents and Carers

Frequently Asked Questions



On returning to the College we are asking all students and staff to wear face masks. This will apply both inside and outside our buildings.


We appreciate that the wearing of face masks does not completely prevent catching Covid-19 but we do know it helps stop the spread of the virus by people who may unknowingly have Covid-19.


We hope you recognise that we are putting something in place which minimises risk to all our students and staff whilst they are within a College building.

There are exemptions that apply to learners who are unable to wear a facemask whilst either in college or travelling on college transport. These exemptions include:


  • Underlying chronic breathing conditions (demonstrate medical exemption)
  • Physical or mental illness, disability or impairment
  • Accompanying someone who relies on lip reading where they need to communicate.

These learners will identify themselves to a member of the staff and will be guided to the Student Services Department on the relevant site who will liaise with the individual learner and providing they meet the exemption requirements they will be issued with a yellow lanyard which incorporates the college logo. Learners will be expected to wear the lanyard in addition to their college lanyard. They will be given instructions that unless the lanyard is displayed in college and on college transport they may be challenged.


Student Services staff will make a note of the learner on EBS to ensure all staff are aware of the exemption.


There will be exceptions to the guidelines and each learner will be treated fairly and on an individual basis.


For further information, please contact karen.senior@cambria.ac.uk

Your safety is our main priority and College staff have been working hard since the Covid-19 outbreak to put measures in place.


Learning areas and social spaces will be set out to minimise contact between individuals wherever possible, signage and guidance will be clearly displayed, additional hand cleaning and sanitising areas provided, enhanced cleaning schedules in place and where necessary, appropriate PPE should be worn.


Measures will continue to be updated in line with the latest Welsh Government guidance.

You will need to take any PPE that is linked to your course i.e. overalls, goggles, ear protectors, boots etc back home with you.


PPE used on the day such as tissues and PPE the College may provide you with for your safety against Covid-19 i.e. face masks and other items which may be contaminated must be disposed of in the nearest Yellow waste bin at the end of the session.


Any general waste should be disposed of in the nearest Black waste bin.

If you are unable to attend the College due to illness you must inform the College of the reason for your absence. You can do this through the Student Hub and this will ensure that your attendance record is up to date, which is important for your progression at the College and EMA or Adult Learning Grant payments that you receive.

If you’ve tested positive for coronavirus (COVID-19), the NHS Wales Test, Trace, Protect service will contact you by telephone.


You’ll be asked where you’ve been recently and who you’ve been in close contact with. This will help us to contact anyone who may have caught the virus from you.


You must not attend College and follow the latest government advice. Please remember to report your absence through the Student Hub.

A positive test result for anyone who was in attendance on a College site does not require closure of that site nor the isolation of student cohorts.


Contact tracers will get in touch with the College if there is a suspected cluster or potential identified outbreak, where they will ask for information from the College as to who was in the classroom if needed. This will involve identifying those classed as a  close contact” to any student or staff member who is at increased risk and providing tailored infection control advice, and may include instructions to isolate identified cohorts of students.


The College will make direct contact with you (and parents/carers if you are aged under 18) if you are directly impacted by instruction to isolate identified student cohorts if this situation arises.

The diversity of the post-16 sector, in terms of the learning environments, provision and learners involved, means that in order to reintroduce face-to-face teaching a tailored, risk-based approach has been adopted; this is why the Welsh Government guidance for FE Colleges differs from the operational guidance for the schools sector. For example at Coleg Cambria we have over 16,500 students and apprentices attending our six College sites across Denbighshire, Flintshire and Wrexham, studying a vast number of different courses, supported by a workforce of 1,300.

You will have to wear a face mask to be on a college site. This will apply both inside and outside our buildings.

Learners who are exempt from wearing a face mask should wear their yellow lanyard in order to identify this. These are available by contacting studentservices@cambria.ac.uk

Outside classrooms and other teaching environments, social distancing measures should be followed. This applies to communal areas such as refectories, sports halls and reception areas. The guidance for adult learners is to maintain the 2 metre distance as much as possible, this means that we may need to change how we deliver your course to ensure your safety. Your tutor will discuss this with you.

Your safety is our main priority and we would not be asking you to return to College if it was not safe for you to do so.


If you or your parents/carers would like reassurances about the measures we have put in place then you can contact our Student Services Team via email at studentservices@cambria.ac.uk

Yes. Tutors are instructed to, where possible, teach or demonstrate the skill without encroaching on the distance outlined in Welsh Government social distancing guidance.

Yes. But you must adhere to Welsh Government guidance. This will likely involve social distancing and the wearing of face masks.


For more accurate details, please visit the website of the public transport company you plan on using to get to College or email studentservices@cambria.ac.uk


As an alternative and if practical you can walk or cycle to College.

If you are displaying symptoms you must not attend College. Please report your absence through the Student Hub.


If you are at College when you start to display symptoms of COVID -19 then please inform your tutor or another member of staff straight away. The College has clear protocols in place and you will be advised and supported by staff to safely go home.


You need to isolate at home for 10 days (or until you receive a negative test result if earlier) as soon as you develop symptoms and arrange to take a Covid-19 test. For detailed advice please follow the latest guidance.


Once you have your test result please confirm the outcome to the College on 01978 548982 (Monday to Friday 9.00am to 5.00pm) or 07530 552590 (out of College hours) or via email covidalerts@cambria.ac.uk. Please be sure to leave your Full Name, DOB and a Mobile Number on your email or voicemail. Please also ensure you let your tutor know.’

If you are living with someone who has symptoms or has tested positive for COVID-19 you need to follow guidance on self-isolation.


If you have been identified as a confirmed contact of someone who has tested positive for coronavirus, you will be contacted by the NHS Wales Test, Trace, Protect service. The contact tracer will advise you to self-isolate for 14 days from your last contact with the person who has tested positive.

During this challenging and unprecedented time; we all need to work together and behave respectfully, responsibly and considerately. Below are a few ways that as Coleg Cambria students, you can actively play your part in stopping the spread of infection in your local communities.


Click here to find out how you can play your part

If the person who has tested positive is a learner at the college, then we will be aware of this through the student absence reporting system. We realise that you may find such news worrying but we actively monitor any such situation and work closely with Public Health Wales and Track, Test and Protect. Unless we contact you directly to provide separate advice, you can still attend College as usual.

It is not appropriate for the College to share detailed information on potential COVID-19 cases in the College to wider staff, students or parents and carers. Under the General Data Protection Regulation (GDPR), this is personal health information which is highly sensitive and shouldn’t be widely shared.

Cambria’s Covid-19 Communications HubFind Out More