How Good is Your Customer Service?

Further Details
Course Code
LA12389
Location
Northop
Duration
Part Time, Half day
Department
Business, Management & Leadership
Start Date
09 Dec 2022
End Date
09 Dec 2022

Shortlist

Course Overview
1. Why is customer service important?
2. Who are your customers and what do they expect?
3. What does good service and great service look like?
4. What are your current levels of customer service?
5. Dealing with complaints/angry customers
6. Personal Action Plan
Not applicable
Not applicable
Developing skills for customer service
£50
Useful downloads

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Our open days

Our Open Days is your chance to explore the College and find out the range of courses we offer.

Adult Open Event – Bersham Road
24/01/2023

16:00

Our Open Events are the perfect opportunity for you to have a look around & get all the info you need to help you make a decision on your next step.
Adult Open Event – Yale
24/01/2023

16:00

Our Open Events are the perfect opportunity for you to have a look around & get all the info you need to help you make a decision on your next step.
Adult Open Event – Deeside
23/01/2023

16:00

Our Open Events are the perfect opportunity for you to have a look around & get all the info you need to help you make a decision on your next step.
Cambria Christmas Markets – Yale
06/12/2022

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