Customer Service, Advice & Guidance
Customer Service, Advice & Guidance
In today’s dynamic business landscape, the ability to deliver exceptional customer service, advice and guidance has become a crucial skill set.
Whether you are a seasoned professional aiming to enhance your existing expertise or an aspiring individual seeking to embark on a fulfilling career path, our courses are designed to equip you with the necessary knowledge and abilities to succeed.
Apprenticeships We Offer
Level 2 Diploma in Customer Service
Entry Requirement – Employed in a relevant industry
Typical Duration – 14 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 2 Certificate in Sales
Entry Requirement – Employed in a relevant industry
Typical Duration – 14 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 2 Certificate in Contact Centre Operations
Entry Requirement – Employed in a relevant industry
Typical Duration – 12 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 3 Diploma in Customer Service
Entry Requirement – Employed in a relevant industry
Typical Duration – 13 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 3 Diploma in Sales
Entry Requirement – Employed in a relevant industry
Typical Duration – 12 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 3 Diploma in Contact Centre Operations
Entry Requirement – Employed in a relevant industry
Typical Duration – 18 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 3 Diploma in Advice & Guidance
Entry Requirement – Employed in a relevant industry
Typical Duration – 18 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 4 Diploma in Advice & Guidance
Entry Requirement – Employed in a relevant industry
Typical Duration – 18 months
Study Mode & Assessment – Work based assessment
Location – Workplace
