Customer Service, Advice & Guidance
Customer Service, Advice & Guidance
About Apprenticeships
Why Choose An Apprenticeship?
Kickstart your career with an apprenticeship and earn as you learn.
Across North Wales and beyond, companies are recruiting for apprenticeships and training people in the skills they need to succeed in their career.
As an apprentice you will earn whilst you learn, gaining skills, knowledge, experience and recognised qualifications along the way. Whether you’re aged between 16 and 19 or 20 and over, a range of apprenticeship options may be available to you.
A businesses first impression is really important and people working in customer facing roles have a huge impact on a customers experience!
Apprentices completing these qualification can be working in a wide range of sectors using different forms of communication including face to face and over the phone
This course is assessed in the workplace by our industry served teams with additional support available.
Apprenticeships We Offer
We offer Customer Service, Sales, Contact Centre and Advice & Guidance training at Level 2, 3 & 4.
Level 2 Diploma in Customer Service
Entry Requirement – Employed in a relevant industry
Typical Duration – 14 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 2 Certificate in Contact Centre Operations
Entry Requirement – Employed in a relevant industry
Typical Duration – 12 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 3 Diploma in Customer Service
Entry Requirement – Employed in a relevant industry
Typical Duration – 13 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 3 Diploma in Contact Centre Operations
Entry Requirement – Employed in a relevant industry
Typical Duration – 18 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 3 Diploma in Advice & Guidance
Entry Requirement – Employed in a relevant industry
Typical Duration – 18 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Level 4 Diploma in Advice & Guidance
Entry Requirement – Employed in a relevant industry
Typical Duration – 18 months
Study Mode & Assessment – Work based assessment
Location – Workplace
Mandy Griffiths
Studied – Level 4 Advice and Guidance
Currently – Working at Local Solutions
“I left school with very few qualifications and although I have always worked, my lack of qualifications has been reflected in my pay grade. I wanted to prove that I could complete a qualification as that was the only thing holding me back from progressing.
“My employer Local Solutions gave me lots of opportunities and thankfully with the help and guidance from Lynsay Lorey-Jones, my college assessor, I was able to gain my first qualification.
Being able to complete the work-based qualification allowed me to continue to contribute to and support my own family while working on improving my future prospects.
“I would like to give Lynsay a special mention – she gave me the belief that I could complete this course. It’s always difficult to think about studying, homework and using technology when it doesn’t come naturally, especially when it’s something I never did in school.
“I wasn’t the most academic but I was given the opportunity by Local Solutions and Coleg Cambria to get a rewarding qualification.”
Frankie McCamley
Studied – A Level English, Drama, Maths and French
Currently – Presenter and News Correspondent for the BBC
“I wasn’t sure what I wanted to do in the future, so I chose a range of different subjects to study at A Level. I’m now employed by the BBC as a Presenter and News Correspondent and studying at Yale Sixth gave me the confidence and skills to go onto university. I made some amazing friends, had some great teachers who I’ll never forget and had a great time in Wrexham!
“I look back on my time at Yale with pride and fondness and will never forget it!”
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Case Studies
Kimberly Jones
“During my apprenticeship I was getting the training as well as getting paid. It opens your eyes up to the working environment and gets you ready for your future.
I think it’s brilliant to have the opportunity to do an apprenticeship as a mature person.”
Jane Moore
Alice Stansford
Looking for an apprenticeship? Check out our JobShop for vacancies!
Search for even more on the Welsh Government Apprenticeship Vacancy Service!
Employers We Work With
