Customer Service, Advise & Guidance

Why Choose An Apprenticeship?

Kickstart your career with an apprenticeship and earn as you learn.

Across North Wales and beyond, companies are recruiting for apprenticeships and training people in the skills they need to succeed in their career.

As an apprentice you will earn whilst you learn, gaining skills, knowledge, experience and recognised qualifications along the way. Whether you’re aged between 16 and 19 or 20 and over, a range of apprenticeship options may be available to you.

A businesses first impression is really important and people working in customer facing roles have a huge impact on a customers experience!

Apprentices completing these qualification can be working in a wide range of sectors using different forms of communication including face to face and over the phone

This course is assessed in the workplace by our industry served teams with additional support available.

Apprenticeships We Offer

We offer customer service, sales. contact centre & Advice & Guidance training at Level 2, 3 & 4.

Level 2 Diploma in Customer Service

Entry Requirement – Employed in a relevant industry

Typical Duration – 14 months

Study Mode & Assessment – Work based assessment

Location – Workplace


Level 2 Certificate in Sales

Entry Requirement – Employed in a relevant industry

Typical Duration – 14 months

Study Mode & Assessment – Work based assessment

Location – Workplace


Level 2 Certificate in Contact Centre Operations

Entry Requirement – Employed in a relevant industry

Typical Duration – 12 months

Study Mode & Assessment – Work based assessment

Location – Workplace

Level 3 Diploma in Customer Service

Entry Requirement – Employed in a relevant industry

Typical Duration – 13 months

Study Mode & Assessment – Work based assessment

Location – Workplace

 

Level 3 Diploma in Sales

Entry Requirement – Employed in a relevant industry

Typical Duration – 12 months

Study Mode & Assessment – Work based assessment

Location – Workplace

 

Level 3 Diploma in Contact Centre Operations

Entry Requirement – Employed in a relevant industry

Typical Duration – 18 months

Study Mode & Assessment – Work based assessment

Location – Workplace

 

Level 3 Diploma in Advice & Guidance

Entry Requirement – Employed in a relevant industry

Typical Duration – 18 months

Study Mode & Assessment – Work based assessment

Location – Workplace

Level 4 Diploma in Advice & Guidance

Entry Requirement – Employed in a relevant industry

Typical Duration – 18 months

Study Mode & Assessment – Work based assessment

Location – Workplace

Talk to the team

If you are looking for an apprenticeship, get in touch today!

Contact us

0300 30 30 006

Email

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Come and take a look around and see exactly what it’s like to study with us at Cambria.
Or take a look around our college sites by visiting here.
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Case Studies

Kimberly Jones

“During my apprenticeship I was getting the training as well as getting paid. It opens your eyes up to the working environment and gets you ready for your future.

I think it’s brilliant to have the opportunity to do an apprenticeship as a mature person.”

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A hairdressing student cutting someone's hair in a salon

Jane Moore

“During my apprenticeship I was getting the training as well as getting paid. It opens your eyes up to the working environment and gets you ready for your future. I think it’s brilliant to have the opportunity to do an apprenticeship as a mature person.”
Show more
A Construction Apprentice in their office looking towards the camera with plans on the stand up table below her

Alice Stansford

“During my apprenticeship I was getting the training as well as getting paid. It opens your eyes up to the working environment and gets you ready for your future. I think it’s brilliant to have the opportunity to do an apprenticeship as a mature person.”
Show more
Looking for an apprenticeship? Check out our JobShop for vacancies!
Search for even more on the Welsh Government Apprenticeship Vacancy Service!

Employers We Work With

The Magellan Aerospace logo
The Electroimpact logo
The Flintshire County Council Logo

Employer Information

Latest Events
Accessible Open Event – Llysfasi
29/03/2023

17:30

Our Open Events are the perfect opportunity for you to have a look around & get all the info you need to help you make a decision on your next step.
Accessible Open Event – Bersham Road
22/03/2023

17:30

Our Open Events are the perfect opportunity for you to have a look around & get all the info you need to help you make a decision on your next step.