Strategies, Policies & Feedback

You can initially talk directly with the staff concerned.

If you cannot resolve your complaint in this way, please complete the feedback form and our staff will get in touch with you.

Formal complaints can be posted to:

Bridgette Jones – Personal Assistant to the Deputy Chief Executive People Experiences & Culture

Postal Address:

Coleg Cambria Deeside
Kelsterton Road
Connah’s Quay
Deeside
CH5 4BR

Under The Freedom of Information Act 2000 (FOI), Coleg Cambria is required to adopt and maintain a publication scheme that sets out the information the College intends to proactively publish as a matter of routine. The purpose of a publication scheme is to promote greater openness by ‘public authorities’ which includes colleges.

The General Data Protection Regulation 2018 (GDPR) and Data Protection Act 2018 require that the College is under a legal duty to protect personal data as required. The College will carefully consider its responsibilities under the GDPR before disclosing personal data under FOI about living individuals, including current and former members of staff, governors and students.

The college will normally respond to FOI requests within 20 working days.